Policies and appeals

Policies

A policy maps each category to an action. The simple form lives in config.yml:

accept:
  cheating: true
  chat-abuse: false
  griefing: true

true applies the ban, false ignores it. For finer control use policies.yml:

cheating:
  action: apply
  min-evidence: 1          # records without an evidence link are only flagged
griefing:
  action: flag             # staff with punishsync.flags see a notice on join
chat-abuse:
  action: ignore
trusted-members:           # these members skip min-evidence
  - lobby-eu

When policies.yml exists it replaces the accept block.

Appeals

A banned player can appeal once per record with /appeal <message> from the limbo screen, or on the appeal page linked in the ban message. Appeals go to one queue shared by all members.

Staff with punishsync.appeals open the queue with /psync appeals. Accepting an appeal revokes the record for the whole federation; the issuing member is notified. Rejected appeals can be reopened only by the issuing member.

Since 0.11.1 staff who were offline get a summary of pending appeals on their next join.